Privacy Policy

1. Introduction

TLC Window Cleaning is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you engage our window cleaning services. We comply with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect the following personal information when you use our services:

– Name
– Address
– Contact details (phone number and email address)
– Payment details (for processing transactions)
– Any additional information you provide to us directly

3. How We Use Your Data

We use your personal data for the following purposes:

– To provide our window cleaning services
– To communicate with you regarding appointments or any service-related queries
– To process payments and send invoices
– To improve our services
– For internal record-keeping
– To comply with legal obligations

4. Lawful Basis for Processing

We process your personal data on the following legal bases:

– Contractual obligation: To fulfill the window cleaning service you have requested
– Legitimate interests: To maintain and improve our services and customer relationships
– Legal obligation: Where necessary to comply with legal obligations (e.g., tax records)

5. Data Sharing

We do not sell, trade, or share your personal data with third parties unless required to by law, or for the purpose of providing our services, such as with payment processors or our subcontractors.

6. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from loss, misuse, and unauthorised access.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

8. Your Rights

Under the GDPR, you have rights regarding your personal data. These include:

– The right to access your data
– The right to rectify inaccurate data
– The right to erase your data (right to be forgotten)
– The right to restrict or object to processing
– The right to data portability
– The right to withdraw consent at any time, where consent is the basis for processing

To exercise these rights, please contact us at [Contact Information].

9. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and where appropriate, notified to you by email.

11. Contacting us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

TLC Domestic Cleaning Ltd
Unit 1 61 Olympus Close
Ipswich
IP1 5LJ
Info@tlcwindowcleaning.co.uk
01473 748888

Effective Date: 10/09/24