Terms of Business
These Terms of Business apply to all services provided by TLC Domestic Cleaning Ltd to our clients. By engaging our services, you agree to be bound by these Terms.
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1. Services
We provide window cleaning services as agreed with you. The scope of the services will be outlined in the quote or service agreement provided to you. Our services may include:
– Interior and exterior window cleaning
– Conservatory or glass cleaning
– Gutter cleaning (if applicable)
We reserve the right to amend the services at our discretion, with notice to you, for operational or safety reasons.
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2. Appointments and Access
You agree to provide us with access to the property on the agreed service date. If we cannot gain access to the property, we may charge a call-out fee or reschedule the service at your request. In the event of adverse weather conditions or other unforeseen circumstances, we may reschedule the appointment and notify you as soon as possible.
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3. Pricing and Payment
– Prices are quoted on a per-service basis and are subject to VAT where applicable.
– A quote provided by us is valid for 30 days unless otherwise specified.
– Payments can be made by cash, bank transfer, or any other method specified in your invoice.
– Invoices are payable within 14 days of receipt unless otherwise agreed. Late payments may incur interest at the rate of [insert percentage] per day of delay.
We reserve the right to adjust our prices, but any changes will be communicated to you in advance.
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4. Cancellations and Rescheduling
– If you need to cancel or reschedule your appointment, we require at least 24 hours’ notice.
– Failure to provide such notice may result in a cancellation fee of [insert percentage] of the total service cost.
We reserve the right to cancel or reschedule an appointment if necessary and will provide you with as much notice as possible.
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5. Liability
We will carry out our services with reasonable care and skill. However, we will not be held liable for any damage to property or loss resulting from:
– Pre-existing conditions of the windows or surrounding areas (such as weak seals or cracks)
– Any instructions provided by you that are unclear or incorrect
– Events beyond our control (including but not limited to weather conditions)
Our total liability for any damages is limited to the total fee paid for the specific service.
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6. Health & Safety
We are committed to complying with health and safety regulations in the provision of our services. You agree to notify us of any potential hazards at the property before the service commences, including any issues with access, heights, or electrical installations near windows.
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7. Insurance
We hold public liability insurance to cover any accidental damage or injury caused by our employees during the performance of our services. Proof of insurance is available on request.
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8. Complaints
We aim to provide high-quality services. If you are unsatisfied with our service for any reason, please contact us within 24 hours of the service. We will investigate and, if necessary, arrange to rectify the issue free of charge.
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9. Termination of Services
We reserve the right to terminate our services immediately if:
– You fail to make timely payments as required
– You fail to provide access or information necessary for us to carry out the services
– You are in breach of these Terms
You may also terminate the service agreement with us by providing 14 days’ written notice.
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10. Data Protection
We respect your privacy and will handle your personal data in accordance with our Privacy Policy and UK data protection laws, including the General Data Protection Regulation (GDPR).
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11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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12. Amendments
We reserve the right to amend these Terms at any time. Any changes will be communicated to you, and continued use of our services following such changes will be deemed acceptance of the new terms.
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Contact Us
If you have any questions about these Terms, please contact us at:
TLC Domestic Cleaning Ltd T/A
TLC Window Cleaning
Info@tlcwindowcleaning.co.uk
01473 748888
Effective Date: 10/09/24